Subject: Re: Tech Support Candidate - shailja tiwari
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 28 Jun 2021 22:23:35 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 28, 2021, at 5:03 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: shailja tiwari < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 25 June 2021 at 6:54 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - shailja tiwari 

	

	
	
			Tech Support Test 
		
	Name 	shailja tiwari 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9691959752 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	pune 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Networking - basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	tech mahindra 	associate support customerc 	20August 20 	
Previous Employer 1 	alliance research 	business analyst 	june2018 	
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Check the hardware. 
2. Use ipconfig. 
3.Use ping the tracert. 
4.Perform the dns. 
5.Contact the isp. 
6. Check on virus and malware protection. 
7. Review database logs. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Power on the bluetooth speaker. 
2. check mobile on bluetooth. 
3. click on search visible bluetooth device nearby. 
4.then connect the bluetooth speaker visible on device and paired. 
5.finally bluetooth speaker connected with mobile phone. 
	What according to you makes you a good candidate for customer service or technical support job? 	1. I am hardworking, optimistic, have zeal towards goal. 
2. have knowledge about technical support. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4