Subject: Re: Tech Support Candidate - Abdul aleem Farooqui
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 28 Jun 2021 22:17:43 -0700 (MST)

Bad accent 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 28, 2021, at 4:29 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Abdul aleem Farooqui < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 26 June 2021 at 2:39 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Abdul aleem Farooqui 

	

	
	
			Tech Support Test 
		
	Name 	Abdul aleem Farooqui 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9999054750 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Jasola vihar 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Ienergizer Pvt ltd 	Senior supervisor 	7th july,2021 	
Previous Employer 1 	Amazon 	Process associate 	1st feb,2020 	
Previous Employer 2 	Sedla care 	IT consultant 	27 Nov 2019 	
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Open your browser ( Google Chrome if used) 
Kindly.open any other website as well 
Enter the URL 
Kiny share the error popping up on the window 
Go to your browser settings 
Clear the cache and cookies 
Now again try to reopen the website 
If error still persist,. 
Open network shooting 
Check for internet adapter settings 
Internet settings needs to be checked 
Will proceed according to the error and network connectivity 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Open the bluetooth device 
Turn on the phone bluetooth 
Search for the bluetooth name reflecting on phone screen 
Tap to connect the bluetooth 
Pair the device 
Device has been paired 
	What according to you makes you a good candidate for customer service or technical support job? 	I could be a good resource as I've working with many customer support process and I've handled many customers 
I've handled escalation calls and level 2 support as well 
I know how to respond to customer within time 
How to be humble with customer when they are irritated on their problems 
First we need to listen and understand the problem of customers and let then speak first and then answer their querries 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5