Subject: Re: Tech Support Candidate - Mohd Arsad Zaidi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 28 Jun 2021 22:08:39 -0700 (MST)

MTI 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 28, 2021, at 4:01 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Mohd Arsad Zaidi < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, 27 June 2021 at 1:12 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Mohd Arsad Zaidi 

	

	
	
			Tech Support Test 
		
	Name 	Mohd Arsad Zaidi 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9650573508 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	SOFTWARE DATA (INDIA) 	Software Programmer 	25/06/2020 	40 
Previous Employer 1 	HCL 	Analyst 	23/04/2018 	13 
Previous Employer 2 	C-DOT 	Trainee 	31/01/2017 	8400 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Step 1: Check Internet Connection is Available or not. 

Step 2: Check using different browser such as Google Chrome, Mozilla Firefox etc. 

Step 3: Open Command Promt and run troubleshooting commands such as ping, trace rt, ipconfig to troubleshoot the issue. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step 1: Open Bluetooth of the Mobile phone 
Step 2: Turn on Bluetooth speaker 
Step 3: Search for the available wireless devices in mobile phone. 
Step 4: Click on the bluetooth speaker name and pair the bluetooth speaker with the phone. 
	What according to you makes you a good candidate for customer service or technical support job? 	Good speaking skills and hands on experience in troubleshooting various issues related to operating system and networking. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4