Subject: Tech Support Candidate - Himanshu Relan
From: Himanshu Relan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Jun 2021 01:02:59 -0400

| | Tech Support Test

Name | Himanshu Relan
E-mail | [email-masked]
Phone Number | (+91) 9991110963
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sonepat
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HDFC BANK | AM | 30/06/21 | 23701
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st Step to check other websites are working ,
If working check that website is blocked inside settings of specific browser & then try again .
If other websites are not working will check my internet is working or not , will troubleshoot lan router & than try again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open settings
Go to bluetooth section
Will search for speaker after turning on
If not found the name of speaker
Will read speaker manual
Then connect with the process mentioned on the bluetooth manual

What according to you makes you a good candidate for customer service or technical support job? | I love supporting people .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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