Subject: Tech Support Candidate - Saurabh Arora
From: Saurabh Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Jun 2021 00:52:39 -0400

| | Tech Support Test

Name | Saurabh Arora
E-mail | [email-masked]
Phone Number | (91) 9873142462
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TAJ Hotels | Duty Manager | Working | 40K
Previous Employer 1 | Park Plaza | Duty Manager | March 2016 | 30K
Previous Employer 2 | Radisson | Executive | Feb 2015 | 25K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Open New tab and check to see if we can load another website.
2. Check another browser try to open the website.
3. Click menus button select settings
4. Go down to Network Settings Section
5. Change proxy settings
6. Close the connection setting dialog
7. Close everything any changes will be automatically saved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Put the speaker in Pairing Mode. Switch on the speaker and long press the Bluetooth button on the device.
2. Switch On Bluetooth on mobile Phone. Go to setting in your phone and select the Bluetooth setting option.
3. Wait for the phone to connect .

What according to you makes you a good candidate for customer service or technical support job?

I have a vast experience in Hospitality Industry which teaches us how to communicate with our guest professionally,
I am a keen learner,
Communicating with clients and making them understand will be an easy task, as worked with Hospitality industry for 11 yrs. Will help me in working professionally.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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