Subject: Re: Tech Support Candidate - ritesh sharma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 28 Jun 2021 21:52:12 -0700 (MST)

Busy on another call 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 28, 2021, at 3:59 PM, Deeksha Dadu <[email-masked]> wrote: 

Doubt but check 

From: ritesh sharma < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, 27 June 2021 at 3:15 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - ritesh sharma 

	

	
	
			Tech Support Test 
		
	Name 	ritesh sharma 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8004666610 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Ghaziabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Hardware - Basic 
Hardware - Advanced 
VoIP 
voice switch 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	na 			
Previous Employer 1 	orange bussiness service 	technical consultant 	30 july2020 	40,000 
Previous Employer 2 	hy tek telesystem 	team leader 	october 2013 	20000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1 Restart My Device 
2 Make Sure the Internet Connection Works 
3 Check if the Website is Down for Everybody or Just Me 
4-Make sure Cookies are enabled. .. 
5-Try a different web browser. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn Bluetooth on or off 
1-Open the Settings app. 
2-Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled. 
3-Select Bluetooth to view the options. 
4-Select Pair new device to place the Bluetooth device in pairing mode. 
	What according to you makes you a good candidate for customer service or technical support job? 	key traits for the job like communication skills, problem-solving skills, and passion for customer service 
	On a scale of 1 - 5 please rate your fluency in spoken English 	3