Subject: Tech Support Candidate - Gajendra Baghail
From: Gajendra Baghail <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Jun 2021 00:12:18 -0400

| | Tech Support Test

Name | Gajendra Baghail
E-mail | [email-masked]
Phone Number | (91) 8953746427
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech Mahindra | CSA | Oct 2019 | 16k
Previous Employer 2 | Aegis | CSA | June 2018 | 11k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of check what  type of error like network, single or website error, share the troubleshooting step's accordingly and if not resolve then escalate and check with team and revert back.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On the Bluetooth in mobile as well as Power on of the speaker,
click on search devices in mobile, and check the device name of speaker.
click on speaker name and click on pairing.

What according to you makes you a good candidate for customer service or technical support job? | According to me, who will understand the issue of customer and resolve at one contact and give the assurance that I am the person who understand the situation on behalf of him/her.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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