Subject: Tech Support Candidate - Jitender Singh
From: Jitender Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 23:53:02 -0400

| | Tech Support Test

Name | Jitender Singh
E-mail | [email-masked]
Phone Number | (91) 7015964011
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pigeon India Pvt Ltd | IT Engineer | | 35000
Previous Employer 1 | Computer ware Pvt Ltd | IT Executive | Feb 2018 | 21000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check internet connectivity
I will chek another site on same system & browser

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we will on the bluetooth device on device & On system.
What according to you makes you a good candidate for customer service or technical support job? | Willingness to change
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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