Subject: Tech Support Candidate - Rishikesh Jha
From: Rishikesh Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 22:33:15 -0400

| | Tech Support Test

Name | Rishikesh Jha
E-mail | [email-masked]
Phone Number | (+91) 9960525601
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ashram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Firewall support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fabindia Overseas Pvt ltd | Regional Network Engineer | 30 June 2021 | 28000
Previous Employer 1 | Gabriel India ltd | Helpdesk support | 8 March 2019 | 19000
Previous Employer 2 | Head Field solution | IT executive | Feb 2018 | 14400

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the network ip addres, and ping with to gateway, Ithen will be checked LAN cable, if LAN cable If all is correct. Then check the proxy server. Or we will open another website and see if all other websites are running. Then (www.ndtv.com) were blocked by the firewall or proxy.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First bluetooth switch on both mobile and speaker then Mobile under bluetooth section have a list of devices, we have to find speaker name and try to connect
What according to you makes you a good candidate for customer service or technical support job? | Customer satisfaction is very important for IT and other departments also. We have solution of his/her problems so when customer in trouble related software support and any other technical related issue then we should to helped and support with own knowledge. If I have to not done his problem then I have to help from the senior team and try to fixed it.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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