Subject: Tech Support Candidate - Babita Adhikari
From: Babita Adhikari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 12:54:03 -0400

| | Tech Support Test

Name | Babita Adhikari
E-mail | [email-masked]
Phone Number | (0) 7678373445
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indrapuram Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergiizer | Csa | 31 july | 23000
Previous Employer 1 | Tech mahindra noida | Csa | 1 july | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check my Internet connection then try to reload the page. Delete all cookies  and history.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly connect my phn with Bluetooth speaker then turn on Bluetooth and pair the device with my phn
What according to you makes you a good candidate for customer service or technical support job? | I think I'm suitable for this job role because I can handle customer queries provide them the accurate and appropriate information in a timely and effective manner possible.. And at the end make sure that customer is satisfied with my resolution as per process because customer satisfaction is most important along with that maintaining my sla parameters.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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