Subject: Tech Support Candidate - Shubham Kumar
From: Shubham Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 10:47:31 -0400

| | Tech Support Test

Name | Shubham Kumar
E-mail | [email-masked]
Phone Number | (+91) 8923225296
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
C language, basic java

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Byjus | BDA | 28/12/20 | 25
Previous Employer 2 | Magicpin | Technical Support | 25/09/20 | 19

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Open a new tab and check to see if you can load another website like ndtv.com or google.org.
- If you can open another site, skip down to the problem only happens with certain websites.
- If you can't open another site, continue on to the next step.
2. Launch another browser, like Internet Explorer, and try to open the site you were having problems with.
- If the site works in another browser, see The problem only happens in Firefox.
- If the site doesn't work in another browser, check out The problem happens in all web browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth .
3. Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4. Tap the name of the Bluetooth device you want to pair with your device.
5. Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | According to me good candidates are those who take proper care of the customer issues i.e. it's regarding to the application bug, payment issues or any type of social media issues. Candidate should understand the concern of the customer and resolve the issue with consulting with our seniors or tech team or marketing team and resolve it as soon as possible and we should look into the issue so that the same problem do not face by some another customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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