Subject: Re: Tech Support Candidate - Nida Iram
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 28 Jun 2021 07:10:17 -0700 (MST)

Broken english 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 28, 2021, at 4:22 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Nida Iram < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 26 June 2021 at 3:52 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Nida Iram 

	

	
	
			Tech Support Test 
		
	Name 	Nida Iram 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9457381623 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	sector 19 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Hardware - Basic 
Vpn 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Ebix India 	System Engineer 	still working 	18000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. We will check internet connection 
2. we will check to run in other browser 
3. If it works in other browser then we will restart previous browser,clear cache,history, if requuired reinstall it. 
4. If it isn't working in other browser then we will check firewall settings/check after disabling antivirus 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Switch on speaker and its bluetooth. 
Switch on mobile bluetooth 
Search for name of speaker and connect with it 
	What according to you makes you a good candidate for customer service or technical support job? 	I am fond of helping others 
I am well organised and try to complete at earliest. 
Also I am a good listener 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4