Subject: Re: Tech Support Candidate - Mohd Faraz
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 28 Jun 2021 07:09:49 -0700 (MST)

Bad accent 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 28, 2021, at 4:20 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Mohd Faraz < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 26 June 2021 at 3:58 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Mohd Faraz 

	

	
	
			Tech Support Test 
		
	Name 	Mohd Faraz 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9882708872 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Jamia nagar okhla 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Sysnet global technology 	Customer support engineer 	18 feb 2021 	33k 
Previous Employer 1 	E4U services pvt. Ltd 	Desktop support engineer 		25k 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will ping the ip address first if able to ping then will check in other browsers. 
If not able to ping then will connect network team for address whitelist. 

Also I will check with different different browsers. 

Will check with proxy settings if required. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First open your bluetooth of mobile. 
Power on blutooth device 
Now in your mobile search for device's blutooth name. 

Click on device's name 
Pair it. 
All done you are connected now 
	What according to you makes you a good candidate for customer service or technical support job? 	My communication skills through which I can guide user with proper steps to troubleshoot their issue. 

My experience of desktop support Engineer where I learnt multiple things which will help me to resolve and understand user's issue's. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4