Subject: Re: Tech Support Candidate - Harsh Sharma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 28 Jun 2021 07:09:09 -0700 (MST)

SNA, will call later 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 28, 2021, at 4:09 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Harsh Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 26 June 2021 at 8:28 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Harsh Sharma 

	

	
	
			Tech Support Test 
		
	Name 	Harsh Sharma 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7668582961 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Renovision Automation Services Pvt 	Desktop level Engineer 	26-8-2020 	21000 
Previous Employer 1 	from Progressive Infovision Pvt Ltd 	Desktop level Engineer 		
Previous Employer 2 	Techmahindra PVT LTD 			
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Troubleshooting 
Step 1:- Will check network connectivity settings. 
Step 2:- If network is fine, will check Proxy settings by inetcpl.cpl is it correct or not. 
Step 3:- If its showing "access denied" we will check the permissions provided for particular user. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.Go to settings 
2.Tap the Bluetooth option 
3.Turn on Bluetooth 
4.A list of available devices will appear. 
5.If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it. 
6.Tap to pair both device. 

	What according to you makes you a good candidate for customer service or technical support job? 	I consider myself as a true professional for customer service and What makes me so confident is my passion for providing a great service, my determination to ensure that everyone is satisfied and my willing to own a problem and see it through to the end and offer solution. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4