Subject: Re: Tech Support Candidate - Avinash Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 28 Jun 2021 07:01:11 -0700 (MST)

MTI 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 28, 2021, at 3:58 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Avinash Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 28 June 2021 at 3:16 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Avinash Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Avinash Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8877397745 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	Bhagalpur, Bihar 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Networking - basic 
Networking - advance 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Genpact India 	Associate 	30th April 2021 	23K 
Previous Employer 1 	Hinduja Global Services 	Executive 		
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. I'll check the internet connectivity and cables in case of broadband service. 
2. Advise him to clear the cache and cookies of the browser. 
3. If still facing issue, suggest him / her to try in private window and another browser. 
4. If still getting the same issue, I'll advise them to restart the system and try it again. 
Issue must be fixed. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Switch ON the Bluetooth speaker. 
2. Open the Settings option in the application list in the mobile and check for Bluetooth option. 
3. Enable Bluetooth option. 
4. Select New Mode option and pair both the devices. 
5. After pairing both the devices, We are ready to go. 
	What according to you makes you a good candidate for customer service or technical support job? 	1. Good knowledge of technical aspects especially in networking. 
2. Good communication skills. 
3. Efficient 
4. Hardworking 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4