Subject: Re: Tech Support Candidate - Pragya Tripathi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 28 Jun 2021 06:55:20 -0700 (MST)

Busy on another call 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 28, 2021, at 3:57 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Pragya Tripathi < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 28 June 2021 at 3:49 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Pragya Tripathi 

	

	
	
			Tech Support Test 
		
	Name 	Pragya Tripathi 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(0) 8800917546 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Saket ,new delhii 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Networking - basic 
Networking - advance 
Hardware - Basic 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Ubiquiti network 	Network engineer 	30th june 2021 	35,000 
Previous Employer 1 	Ericsson Gurgaon 	Network engineer 		24,000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will first check what is the error type. 

If it is internet related issue, I will make sure my internet is working fine. 

Then , I will try opening the same website on a different browsers. 

Disconnect and reconnect my device to network and check. 

I will try to open same website on a different device as well. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on Bluetooth speaker 

Turn on mobile's Bluetooth. 

If speaker is new , I will pair it with my phone. 

If it is already paired , it will be connected automatically. 
	What according to you makes you a good candidate for customer service or technical support job? 	According to me, understanding of technology, ability to read or listen the issue carefully and good communication skill are the main factors for a good technical support. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4