Subject: Re: Tech Support Candidate - vishal kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 28 Jun 2021 06:52:44 -0700 (MST)

MTI 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 28, 2021, at 2:52 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: vishal kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 28 June 2021 at 11:06 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - vishal kumar 

	

	
	
			Tech Support Test 
		
	Name 	vishal kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7870069338 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
active directory 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	idc technology 	it support 	march 2020 	18000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.we need to restart my device, because many basic problems can be solved by restarting device only. 
2.make sure the internet connection is working properly or not. 
3.we need to check if website is down for everybody or just me. 
4.we need to type ipconfig /flushdns 
5.may be the firewall issue ,its blocling or not,need to disable. 
6.we need to clear cache and cookies from more tools. 
7.in crome at the top right we need to click and enter into seeting we need to ckeck web address is proper or not. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.we need to go to the Bluetooth setting and touch and hold Bluetooth. 
2.we need to tap new device and tap the name of the Bluetooth device we want to pair with the device, then follow screen instruction. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have right skills and experience for this job. I also bring the additional quality of strong analytical and problem solving ability in addition i also bring the knowledge in active directory,dhcp,dns,storage, etc. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4