Subject: Tech Support Candidate - DEEPESH CHAUDHARY
From: DEEPESH CHAUDHARY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 09:28:18 -0400

Tech Support
Test

Name

DEEPESH
CHAUDHARY

E-mail

[email-masked]

Phone Number

(91) 9607917455

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Jhansi

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Vodafone

Associate

28 August

30k

Previous Employer 1

Amazon

Associate

7 July
2019

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First I'll check if link is spelled correctly or
not then I'll check the data connnection and if that's also good then I'll
delete the history, cookies and cache from the browser. If the link is still
not working I'll change the browser

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn ON
your buetooth speaker and make sure it's not connected to any device.

If it's connected to any devive press and hold the power button for 3 - 5
seconds.

You'll hear the voice that device is ready for pairing.

Turn ON your bluetooth on the mobile and go to bluetooth setting.

Pair the speaker with your device.

Once done you'll hear a voice from the speaker "connected".

Now you just have to play the songs.

Enjoy your music, louder and clear.

What according to
you makes you a good candidate for customer service or technical support
job?

Amazon claims to be  the earth's most customer centric
company and  I've learned a lot from them on how to treat the customers and
give all the options required to solve the customer's problem. And in the span
of 3 years in this industry I've learned how to give end to end resolutions so
that customer  didn't contact us again. These qualities will definitely be
beneficial for me to excel in your company and be a customer representative.

On a scale of 1 - 5 please rate your fluency in
spoken English

4