Subject: FW: Tech Support Candidate - Surya Prakash
From: Deeksha Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: Livesalesman <[email-masked]>
Date: Mon, 28 Jun 2021 11:57:30 +0000

Ashish please check for UENI.

@harpreet: please send UENI shortlists to Ashish Ccing me. He will select candidates and will let me know

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Monday, 28 June 2021 at 12:48 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - Surya Prakash

Hi Ma'am,

I found him good for UENI. Please check.
He can start immediately.
Last salary was 21000/-
Expecting 25-26k
He is having tech support of experience also of one year but I don't think will be suitable for EPOS

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On Jun 26, 2021, at 9:40 PM, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Surya Prakash
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7982027387
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        None
Previous Employer 1     Sony india      Technical support       July 2019
Previous Employer 2     Lenskart        Customer service        June 2021
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First step we should check the internet connection establishment is correct or not. Second step we should check the time and date and it should be in correct manner. We should check the cookies and cache. We have to check the browser is up to date and then restart the web browser. And the last step to try it in a different browser
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First step is to go in the settings of your mobile phone and open the bluetooth and then click for the scan option and then you have to select the name of your device which will be shown after scanning and then you have to click on pair and then it is connected.
What according to you makes you a good candidate for customer service or technical support job? According to me, I like to work in a team not alone because in a team all the things go smoothly and have the good troubleshooting knowledge. And the most important thing is i am adaptable according to the situation.
On a scale of 1 - 5 please rate your fluency in spoken English  4