Subject: FW: Tech Support Candidate - Bhagwati Semwal
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 28 Jun 2021 11:38:15 +0000

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From: Bhagwati Semwal <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 24 June 2021 at 5:25 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Bhagwati Semwal

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Bhagwati Semwal
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8447865276
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MacOS
Linux
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Majestic it services    It manager      Working
Previous Employer 1     HCL infosystems It executive    2016
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  *First I can check for if i am able to access other websites (internet based) & intranet websites if i am able to access to other internet websites or intranet websites then i can be sure about that i am connected with network & there is possibility that it could either be the issue with either with proxy server or i am not having rights to access to www.ndtv.com.

* if i am not connected with the network then i can check for network connection status by looking at the status of internet symbol on right bottom near to date & time icon (in case of windows)
Left top ( in case of Mac )
Right top (in case of Mac tablet)
Right top ( in case of Linux)

* if there is anything unusual with internet status i can check for physical connection of lan cable or wifi connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      * turn on speaker’s & phone’s Bluetooth
* look for the Bluetooth devices available on mobile phone.
* select the Bluetooth speaker device.
* pair & remember the device.
What according to you makes you a good candidate for customer service or technical support job? *Good listener
*attention to the details & high concentration
*patience
* willing to learn continuously
On a scale of 1 - 5 please rate your fluency in spoken English  4