Subject: Tech Support Candidate - SHREEYANK TYAGI
From: SHREEYANK TYAGI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 07:14:57 -0400

| | Tech Support Test

Name | SHREEYANK TYAGI
E-mail | [email-masked]
Phone Number | (91) 8882019336
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NOIDA
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TECH MAHINDRA | SENIOR TECHNICAL SUPPORT | 12 FEB 2021 | 29000
Previous Employer 1 | EXL | TECHNICAL SUPPORT | 13 AUG 2019 | 23000
Previous Employer 2 | WIPRO | TECHNICAL SUPPORT | 13 JULY 2019 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)FIRST CHECK THE INTERNET CONNECTION THAT IS STABLE OR NOT BY THE HELP OF INTERNET SPEED TEST AND THE RUN COMMAND PING OPTION.
2)CHECK THE WEBSITE URL THAT IT WAS MENTION CORRECTLY OR NOT AND THAN REFRESH THE PAGE.
3)GO ON THE TASKBAR AND CLOSE UNNECESSORY TABS AND IN WORKING OPTION.
4)TRY TO OPEN THE URL IN THE DIFFERENT BROWSER.
5)CLEAN THE HISTORY AND CLOSE THE PAGE AND RESTART THE PAGE.
6)CHECK WHAT TYPE OF ERROR IS SHOWING ON THE SCREEN LIKE ANY ERROR CODE.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

FIRST SWITCH ON THE BLUETOOTH  AND ON YOUR MOBILE VISIBLE YOUR DEVICE  TO THE NEARBY DEVICE.
CONNECT THE BLUETOOTH NAME WITH THE MOBILE WITH THE HELP OF PAIR OPTION ONCE YOU CLICK ON THE DEVICE NAME.
AND ONCE THE BLUETOOTH IS CONNECTED SUCCESFULLY IT MAY DEPEND ON DIFFERENT DIFFERENT BLUETOOTH THAT THEY MAKE A BEEP SOUND ON CHANGE THE LIGHT COLOUR  OF BLUETOOTH.

What according to you makes you a good candidate for customer service or technical support job?

IN BOTH THE TECHNICAL SUPPORT AND FOR CUSTOMER SERVICE ONE THING  IS COMMON AND THAT PART IS FLUENCY IN ENGLISH BECOUSE THIS IS COMMON DEMAND IN BOTH.
SECOND THING IS CONFIDENT WHILE SPEAKING WITH THE CUSTOMER BECOUSE SOMEONE IS ONLY LISTENING TO YOU IF YOU HAVE THE COMMAND ON STARTING TO END OF THE CALL AND THE CUSTOMER THINK THAT YES THE OTHER PERSON IS QUIET KNOWLEDGEABLE AND INTELLIGENT.
PRODUCT KNOWLEDGE IS MUST.
LISTEN PROPERLY
PROBLEM SOLVING SKILLS

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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