Subject: FW: Tech Support Candidate - Kshitiz Choudhary
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 28 Jun 2021 11:02:21 +0000

Doubt but check

From: Kshitiz Choudhary <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 26 June 2021 at 2:22 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Kshitiz Choudhary

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Kshitiz Choudhary
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (94560) 68595
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      MODINAGAR
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Linux
Networking - basic
Networking - advance
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        TCS     System Engineer 30      36000
Previous Employer 1     na      na      na      na
Previous Employer 2     na      na      na      na
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I'll go through the error first. Then I'll clear the cache of browser and try to open it again, otherwise i try to open that website on some other browser. If that doesn't work then it might be an issue of vpn or firewall.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the bluetooth of your mobile phone and then make it visible. Start pairing mode of you bluetooth speaker and after that pair it with you phone.
What according to you makes you a good candidate for customer service or technical support job? Most important thing is to get a detailed description about the problem customer is facing by asking him politely.
I think in any business world customer satisfaction is the source of growth for you as well as your organization.
On a scale of 1 - 5 please rate your fluency in spoken English  4