Subject: FW: Tech Support Candidate - Abdul aleem Farooqui
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 28 Jun 2021 10:59:18 +0000

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From: Abdul aleem Farooqui <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 26 June 2021 at 2:39 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Abdul aleem Farooqui

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Abdul aleem Farooqui
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9999054750
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Jasola vihar
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Ienergizer Pvt ltd      Senior supervisor       7th july,2021
Previous Employer 1     Amazon  Process associate       1st feb,2020
Previous Employer 2     Sedla care      IT consultant   27 Nov 2019
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Open your browser ( Google Chrome if used)
Kindly.open any other website as well
Enter the URL
Kiny share the error popping up on the window
Go to your browser settings
Clear the cache and cookies
Now again try to reopen the website
If error still persist,.
Open network shooting
Check for internet adapter settings
Internet settings needs to be checked
Will proceed according to the error and network connectivity
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open the bluetooth device
Turn on the phone bluetooth
Search for the bluetooth name reflecting on phone screen
Tap to connect the bluetooth
Pair the device
Device has been paired
What according to you makes you a good candidate for customer service or technical support job? I could be a good resource as I've working with many customer support process and I've handled many customers
I've handled escalation calls and level 2 support as well
I know how to respond to customer within time
How to be humble with customer when they are irritated on their problems
First we need to listen and understand the problem of customers and let then speak first and then answer their querries
On a scale of 1 - 5 please rate your fluency in spoken English  5