Subject: FW: Tech Support Candidate - Lucas Francis
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 28 Jun 2021 10:47:59 +0000

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From: Lucas Francis <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 26 June 2021 at 4:02 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Lucas Francis

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Lucas Francis
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8126535179
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Pitampura
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Linux
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     KT Telematic and Financial Solutions    Customer Service Associate      June 6th        24000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check if internet is working.
2. If wired network, check the lan cable connection with the laptop and router/ modem.
3. If wireless network. Check if it is connected to the correct access point and internet is available at the network.
4. Once confirmes that internet is working, however not able to open websites, we need to check the browser functionality.
5. Try open the website with alternate web browsers.
6. Reset browsers and check. Delete temporary internet files and cookies and check.
7.if any proxy server is enabled-- disable proxy and check.
8. If connected to any vpn then disonnect from it and check.
9. If still website is not connecting and specific to a particular website, then probably its blocked from ISP or banned by government cyber laws.
10. Or webiste' hosting server is down.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Switch on the bluetooth speaker
2. Put the bluetooth speaker on pairing mode.
3. Switch on the mobile phone bluetooth
4. Search the bluetooth speaker from the list and connect to the device
What according to you makes you a good candidate for customer service or technical support job? I am a good listener. So i listen to concerns carefully and respond appropriately to the situations. So this quality of mine will help in this job profile where we have to listen to the customers and resolve their queries to the best.
I am technically sound and perfect for the job.
On a scale of 1 - 5 please rate your fluency in spoken English  5