Subject: FW: Tech Support Candidate - Rahul Sirsat
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 28 Jun 2021 10:45:14 +0000

Check, also salary expectation?

From: Rahul Sirsat <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 26 June 2021 at 4:30 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Rahul Sirsat

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rahul Sirsat
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8600852045
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Pune
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Vodafone Shared services Pvt Ltd        Senior Executive        21-07-2021      45000
Previous Employer 1     WNS Global services Pvt Ltd     Senior Associate Quality        16-08-2019      30000
Previous Employer 2     AM Infoweb      CRA     27-01-2016      15000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will check if the internet is connected or not
2. If the internet is connected so then will try and open some other websites if that's working or not so will be able to identify if the issue is with only www.ndtv.com or is this happening for all the websites also try and check in different browser.
3. If the internet is not connected then will check if Router is correctly plugged in or not and if the internet light is red then will restart the router also try and reset the router.
4. If everything is connected but still having issue then will check on different device if required will also test by connecting VPN.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Bluetooth on mobile phone should be switched on,
Need to make sure the Bluetooth speaker is in pairing mode by pressing WPS button on it and once the speaker name is visible on mobile phone will click on connect to pair both the devices and once the connection is successful it will show that it's connected.
What according to you makes you a good candidate for customer service or technical support job? I have experience in Technical support for Vodafone Newzealand. Where we used to provide end to end support for cust in terms of Broadband, mobile and also for TV services. I was also a part of Outbound project where we used to contact customer to check if customer is fully satisfied with the resolution or any more support needed. Along with this in WNS i was a Quality Analyst so know exactly what are the parameters which needs to be met which will improve cust experience.
On a scale of 1 - 5 please rate your fluency in spoken English  4