Subject: FW: Tech Support Candidate - Harsh Sharma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 28 Jun 2021 10:39:39 +0000

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From: Harsh Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 26 June 2021 at 8:28 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Harsh Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Harsh Sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7668582961
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Renovision Automation Services Pvt      Desktop level Engineer  26-8-2020       21000
Previous Employer 1     from Progressive Infovision Pvt Ltd     Desktop level Engineer
Previous Employer 2     Techmahindra PVT LTD
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Troubleshooting
Step 1:- Will check network connectivity settings.
Step 2:- If network is fine, will check Proxy settings by inetcpl.cpl is it correct or not.
Step 3:- If its showing "access denied" we will check the permissions provided for particular user.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Go to settings
2.Tap the Bluetooth option
3.Turn on Bluetooth
4.A list of available devices will appear.
5.If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6.Tap to pair both device.
What according to you makes you a good candidate for customer service or technical support job? I consider myself as a true professional for customer service and What makes me so confident is my passion for providing a great service, my determination to ensure that everyone is satisfied and my willing to own a problem and see it through to the end and offer solution.
On a scale of 1 - 5 please rate your fluency in spoken English  4