Subject: FW: Tech Support Candidate - Mohd Arsad Zaidi
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 28 Jun 2021 10:31:43 +0000

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From: Mohd Arsad Zaidi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 27 June 2021 at 1:12 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Mohd Arsad Zaidi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Mohd Arsad Zaidi
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9650573508
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        SOFTWARE DATA (INDIA)   Software Programmer     25/06/2020      40
Previous Employer 1     HCL     Analyst 23/04/2018      13
Previous Employer 2     C-DOT   Trainee 31/01/2017      8400
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1: Check Internet Connection is Available or not.

Step 2: Check using different browser such as Google Chrome, Mozilla Firefox etc.

Step 3: Open Command Promt and run troubleshooting commands such as ping, trace rt, ipconfig  to troubleshoot the issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1: Open Bluetooth of the Mobile phone
Step 2: Turn on Bluetooth speaker
Step 3: Search for the available wireless devices in mobile phone.
Step 4: Click on the bluetooth speaker name and pair the bluetooth speaker with the phone.
What according to you makes you a good candidate for customer service or technical support job? Good speaking skills and hands on experience in troubleshooting various issues related to operating system and networking.
On a scale of 1 - 5 please rate your fluency in spoken English  4