Subject: FW: Tech Support Candidate - Jayanta Bharali
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 28 Jun 2021 10:30:51 +0000

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From: Jayanta Bharali <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 27 June 2021 at 2:55 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Jayanta Bharali

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Jayanta Bharali
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7002543893
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Guwahati
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Hardware - Basic
Speakers & Audio
Adobe photoshop, Premiere pro
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     Catalyst multi associates       Manager 15/04/2021      15000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly I will check my internet connection by opening some other website in the same browser, if its working then I will move to the next step and clear my browser's cache and cookies. I will then try reloading the page again and if it still doesn't work then it is safe to consider that the requested site is facing some issue and everything in my end is working fine.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the Bluetooth speaker.
2. Turn on the Bluetooth in the mobile phone.
3. Press and hold the Bluetooth button on the speaker to initiate pairing.
4. Search for the Bluetooth speaker in the mobile phone.
5. When the name of the Bluetooth speaker displays on the mobile phone click to connect.
6. A pairing request will pop up which needs to be accepted by clicking on Pair.
7. The Bluetooth speaker will now be listed on the mobile phones pairing list and can be connected easily by one touch.
What according to you makes you a good candidate for customer service or technical support job? I have a strong characteristic and spirit for good and sound customer service. I am capable of working with people and I do have strong communication skills. I can establish a good working connection with the clients easily.
On a scale of 1 - 5 please rate your fluency in spoken English  5