Subject: Tech Support Candidate - Pragya Tripathi
From: Pragya Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 06:19:39 -0400

| | Tech Support Test

Name | Pragya Tripathi
E-mail | [email-masked]
Phone Number | (0) 8800917546
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saket ,new delhii
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ubiquiti network | Network engineer | 30th june 2021 | 35,000
Previous Employer 1 | Ericsson Gurgaon | Network engineer | | 24,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will first check what is the error type.

If it is internet related issue, I will make sure my internet is  working fine.

Then , I will try opening the same website  on a different browsers.

Disconnect and reconnect my device to network and check.

I will try to open same website on a different device as well.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth speaker

Turn on mobile's Bluetooth.

If speaker is new , I will pair it with my phone.

If it is already paired , it will be connected automatically.

What according to you makes you a good candidate for customer service or technical support job? | According to me, understanding of technology, ability to read or listen the issue carefully and good communication  skill are the main factors for a good technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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