Subject: Tech Support Candidate - Rahul Pandey
From: Rahul Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 06:05:53 -0400

| | Tech Support Test

Name | Rahul Pandey
E-mail | [email-masked]
Phone Number | (+91) 9455679374
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Stonex India | IT Executive | Working | 32000
Previous Employer 1 | PVR Cinemas | IT Admin | 24-Nov-2020 | 25000
Previous Employer 2 | KDMSL | IT Officer | 31-Dec-2017 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Restart the System after rebooting, check if you are still having the same problem again. Many times, this is all that's needed to fix issues you may have!
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Power on your Bluetooth speaker any find the name in your phone after enable the Bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and I to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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