Subject: Tech Support Candidate - Avinash Kumar
From: Avinash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 05:46:28 -0400

Tech Support
Test

Name

Avinash
Kumar

E-mail

[email-masked]

Phone Number

(91) 8877397745

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Bhagalpur, Bihar

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Networking - basic
Networking -
advance

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Genpact India

Associate

30th April
2021

23K

Previous Employer 1

Hinduja Global Services

Executive

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1. I'll check the internet
connectivity and cables in case of broadband service.

2. Advise him to clear the cache and cookies of the browser.

3. If still facing issue, suggest him / her to try in private window and another
browser.

4. If still getting the same issue, I'll advise them to restart the system and
try it again.

Issue must be fixed.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Switch
ON the Bluetooth speaker.

2. Open the Settings option in the application list in the mobile and check for
Bluetooth option.

3. Enable Bluetooth option.

4. Select New Mode option and pair both the devices.

5. After pairing both the devices, We are ready to go.

What according to
you makes you a good candidate for customer service or technical support
job?

1. Good knowledge of technical aspects especially in
networking.

2. Good communication skills.

3. Efficient

4. Hardworking

On a scale of 1 - 5 please rate your fluency in
spoken English

4