Subject: Tech Support Candidate - Anand Yadav
From: Anand Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 05:42:57 -0400

Tech Support
Test

Name

Anand
Yadav

E-mail

[email-masked]

Phone Number

(+91) 8368219899

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Networking - advance

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ienergizer IT services Pvt Ltd

Customer Support
Executive

11 july

30000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1- I will clear cookies and re- launch the
website

2- I will check internet connection and reset the router

3 - there can be possible server down issue from the end of website server so I
will wait to get it fixed

These are the possible basic things which I will do from my end

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Start the speaker

Make your mobile phone bluetooth visible and pair the device with my mobile
phones bluetooth

Then play anything it will use speaker audio to play that perticular video or
audio

What according to you makes you a good candidate
for customer service or technical support job?

Being an
experienced person I have all the skills and knowledge which a company wants and
I am flexible to work in any situation to learn and implement them, I am sure I
will make a big contribution.

On a scale of 1 - 5 please rate your
fluency in spoken English

4