Subject: Tech Support Candidate - Mohd Qasim
From: Mohd Qasim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 05:34:17 -0400

| | Tech Support Test

Name | Mohd Qasim
E-mail | [email-masked]
Phone Number | (201301) 8448779872
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 58
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/a | N/a | N/a | N/a
Previous Employer 1 | Igt solutions pvt Ltd,gurugram | Process Associate | 16 March 2021 | 18
Previous Employer 2 | N/a | N/a | N/a | N/a

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I can open a new tab and check to see if you can load another website like Google.com
If you can open the another site, skip down to the problem only happen on certain website.
If you can't open another site then we launch another browser like internet explorer and try to open the site.
If it's work the problem only happen only one browser
If not work then the connection has reset and also check the connection has time out.
We can try to clear cookies and cache

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all I open my mob Phone setting and then connection.
Then tap Bluetooth and after that tap scan at the right corner of your screen.
Press and hold the power button on your Bluetooth and finally find your headphones and connect them

What according to you makes you a good candidate for customer service or technical support job?

He should have patience.
He should have knowledge about the product or services.
He should have more active.
He should have good listener

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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