Subject: FW: Tech Support Candidate - vishal kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 28 Jun 2021 09:22:05 +0000

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From: vishal kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 28 June 2021 at 11:06 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - vishal kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    vishal kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7870069338
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
active directory
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        idc technology  it support      march 2020      18000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.we need to restart my device, because many basic problems can be solved by restarting device only.
2.make sure the internet connection is working properly or not.
3.we need to check if website is down for everybody or just me.
4.we need to type ipconfig /flushdns
5.may be the firewall issue ,its blocling or not,need to disable.
6.we need to clear cache and cookies from more tools.
7.in crome at the top right we need to click and enter into seeting we need to ckeck web address is proper or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.we need to go to the Bluetooth setting and touch and hold Bluetooth.
2.we need to tap new device and tap the name of the Bluetooth device we want to pair with the device, then follow screen instruction.
What according to you makes you a good candidate for customer service or technical support job? I have right skills and experience for this job. I also bring the additional quality of strong analytical and problem solving ability in addition i also bring the knowledge in active directory,dhcp,dns,storage, etc.
On a scale of 1 - 5 please rate your fluency in spoken English  4