Subject: Tech Support Candidate - Aftab Alam
From: Aftab Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 04:31:49 -0400

| | Tech Support Test

Name | Aftab Alam
E-mail | [email-masked]
Phone Number | (+91) 9479131297
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Saheen  bag
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Next education India Pvt ltd | Regional Head operation | March 2020 | 42
Previous Employer 1 | Team leader | Zoom Network & Services | April 2015 | 20
Previous Employer 2 | Technical support Engineer | SA Integrated IT solution | August 2013 | 12

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Step1 first we will confirm which site is trying to open. is it restricted from the organisation. If not then we will check the browser setting and policy why its coming what is the error. Then we will found the error and accordingly we will solve this error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Pair a Bluetooth accessory
Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | A technical support engineer role isn't just a job.  We 're solving problems and making lives less stressful. We can make a difference and that's powerful stuff.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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