Subject: Tech Support Candidate - Keshav Jha
From: Keshav Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 04:00:23 -0400

| | Tech Support Test

Name | Keshav Jha
E-mail | [email-masked]
Phone Number | (91) 9818317994
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sony | Ccc | 14 feb | 16.4k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i will clear the data and cache of the browser,than I'll close the browser and restart the browser. After these basic steps i will try to open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1- I'll open the bluetooth of the phone
Step2- I'll put my bluetooth speaker on paring mode
After this I'll get my device name in my phone and I'll simply connect my bluetooth speaker with my phone.

What according to you makes you a good candidate for customer service or technical support job? | I have good combination of skill and experience for this job.i have experience of 2 years in same profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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