Subject: Tech Support Candidate - Himanshu Relan
From: Himanshu Relan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 01:48:11 -0400

| | Tech Support Test

Name | Himanshu Relan
E-mail | [email-masked]
Phone Number | (91) 9991110963
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sonepat
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HDF BANK LTD | Assistant Manager | 30/06/2021 | 21700
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

At first i will check that all other browsers & websites are also showing the same error or not ? If yes then i will check my network connection,
If it is not working i will call my service provider & ask for the problem .
If it is working than at first i will clear all cache , cookings , history of the browser i am using.
If it still won't work, I will reinstall the browser again & the last step i will restart the system .

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Apple airpods
What according to you makes you a good candidate for customer service or technical support job? | I love working for long hours , i hate being free
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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