Subject: Tech Support Candidate - Chandan Rai
From: Chandan Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Jun 2021 22:11:21 -0400

Tech Support
Test

Name

Chandan
Rai

E-mail

[email-masked]

Phone Number

(+91) 7503089494

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Faridabad

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Hardware - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Salvus Global services

Sr
Technical Analyst

09 june

41150

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

I'll go with the error or the
error code given on the browser and proceed accordingly.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth of my phone.

Press the power button of speaker.

Press the Bluetooth button of speaker to make it available.

Scan for new Bluetooth device on the phone

Once you see your Bluetooth speaker in the list, click on it.

It may ask you to click on allow or pair on the phone to connect to the
speaker.

Then it will be connected

What according to you makes you a
good candidate for customer service or technical support job?

I have experience in technical support and also my ability to
handle customer and resolving cx's issues makes me feel happy

On a
scale of 1 - 5 please rate your fluency in spoken English

4