Subject: Tech Support Candidate - Avninder Singh
From: Avninder Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Jun 2021 12:12:59 -0400

| | Tech Support Test

Name | Avninder Singh
E-mail | [email-masked]
Phone Number | (+91) 9999025323
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | Technical Support Engineer | | 14,000
Previous Employer 1 | Wipro LTD | Back office executive | | 22,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check internet connecting is working and NDTV website is reachable or not.
2.check pathway between computer and sever, and check server is working.
3.ping domain to check connectivity of server configurations.
4.If system is in office domain, check firewall security might blocking the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Pick the speaker and switch on the Bluetooth.
2. In smartphone go to settings > bluetooth > Enable bluetooth> search for the speaker connectivity option and connect speakers with phone.

What according to you makes you a good candidate for customer service or technical support job?

1.Detailed knowledge about  the product/ service which is offered.
2.good communication skills
3.good listening skills
4.handling all kind of customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |