Subject: Tech Support Candidate - Samujjal Debnath
From: Samujjal Debnath <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Jun 2021 11:01:57 -0400

| | Tech Support Test

Name | Samujjal Debnath
E-mail | [email-masked]
Phone Number | (91) 9612402490
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dharmanagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Paytm payment bank | Fse | 18 Jun 2021 | 17203
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Control panel- Network and Internet- Connect to a network- Diagnostic problem--Trobuleshoot
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the bluetooth option of mobile- on it- on the speaker's bluetooth option- pair the bluetooth- Whenever it paired -I can be operate it .
What according to you makes you a good candidate for customer service or technical support job? | Need to update about customar satisfaction and also need efficiency about team work .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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