Subject: Tech Support Candidate - Animesh Mishra
From: Animesh Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Jun 2021 00:14:00 -0400

| | Tech Support Test

Name | Animesh Mishra
E-mail | [email-masked]
Phone Number | (+91) 8709543115
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Lenskart | Executive | Working | 22000
Previous Employer 1 | Religare Health insurance company limited | Customer service executive | 18th March 2020 | 19000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I'll check my website's domain whether it looks correct or not if the problem  still persist I'd go and clear my cache and temporary files from my browser along with I'll also change the browser  and will try, the last  thing I'd like to do i would uninstall my browser and reinstall that and will chk it again , after doing all these things if I'm getting the same issues again and again then i believe there must their sever issue of website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.We need to swtich on the bluetooth of mobile as well as speakers also.
2.then we need to search the bluetooth speaker device name and pair it through mobile.

What according to you makes you a good candidate for customer service or technical support job? | According to me, executive should have  politness and patience.Need to understand the exact concern and then resolve the issue.Build up trustworthy relation with customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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