Subject: Tech Support Candidate - Nilesh Jha
From: Nilesh Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Jun 2021 00:13:29 -0400

| | Tech Support Test

Name | Nilesh Jha
E-mail | [email-masked]
Phone Number | (91) 8250558054
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | kolkata
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TATA CONSULTANCY SERVICES | Process Associate | | 31000
Previous Employer 1 | Concentrix | | |
Previous Employer 2 | WNS | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- We will check whether the system is connected to the active internet connection or not.

2- We will clear the cache and cookie from browser.

3- If the problem still continues with the above steps we will reinstall the chrome.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on bluetooth in both the devices and we need to refresh the search.

2- Ince we can see the speaker name on the device we need to click on it and pair it.

What according to you makes you a good candidate for customer service or technical support job? | I have a total work experience of about 4 years in customer services. I love to interact with people and always try to help them with my last experiences.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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