Subject: Tech Support Candidate - ASHUTOSH RANA
From: ASHUTOSH RANA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 12:26:56 -0400

| | Tech Support Test

Name | ASHUTOSH RANA
E-mail | [email-masked]
Phone Number | (011) 9871495853
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | South West
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Allsec Technologies Lttd. | Team Manager | | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i need to check with error code and troubleshoot it and after it I will try to ping the Website to find the reachability of the website through my network.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First i need to on the Bluetooth of the Mobile phone and go to Connectivity Settings than i try to pairing the Bluetooth device with the phone.
What according to you makes you a good candidate for customer service or technical support job? | I am having the Experience of 7 Years in IT field and i have all the technical  essential skills required for the Technical Support post.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |