Subject: Tech Support Candidate - Surya Prakash
From: Surya Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 12:10:52 -0400

| | Tech Support Test

Name | Surya Prakash
E-mail | [email-masked]
Phone Number | (91) 7982027387
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | None | | |
Previous Employer 1 | Sony india | Technical support | July 2019 |
Previous Employer 2 | Lenskart | Customer service | June 2021 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First step we should check the internet connection establishment is correct or not. Second step we should check the time and date and it should be in correct manner. We should check the cookies and cache. We have to check the browser is up to date and then restart the web browser. And the last step to try it in a different browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First step is to go in the settings of your mobile phone and open the bluetooth and then click for the scan option and then you have to select the name of your device which will be shown after scanning and then you have to click on pair and then it is connected.
What according to you makes you a good candidate for customer service or technical support job? | According to me, I like to work in a team not alone because in a team all the things go smoothly and have the good troubleshooting knowledge. And the most important thing is i am adaptable according to the situation.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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