Subject: Tech Support Candidate - Sumeet Singh
From: Sumeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 12:08:10 -0400

| | Tech Support Test

Name | Sumeet Singh
E-mail | [email-masked]
Phone Number | (91) 7011496361
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 62
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | CSA | 9/5/2021 | 33000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I understand that you are not able to visit a website. Could please disconnect from the internet and connect again. If still it is not working then restart your router and then again your computer.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth on phone and then your phone will search for the available devices, select and pair the speaker and you are ready to go.
What according to you makes you a good candidate for customer service or technical support job? | To understand the problem of customers and help them accordingly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |