Subject: Tech Support Candidate - Shivanand Singh
From: Shivanand Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 11:49:15 -0400

| | Tech Support Test

Name | Shivanand Singh
E-mail | [email-masked]
Phone Number | (201301) 7800977853
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Technitab solutions pvt ltd | Site Supervisor | April 2021 |
Previous Employer 1 | Shri ram switchgear limited ratlam | Electrical supervisor | November 2020 |
Previous Employer 2 | Ramky infrastructure limited ujjain | Electrical site Supervisor | October 2019 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly Refresh the page
After that checked cookies are enabled, clear the cache  and cookies and finally  try a different page..

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly  open the Bluetooth of speaker then open the Bluetooth of mobile phone and refresh and searching the speaker Bluetooth name and then connect the Bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | Firstly greeting the customer then hear the whole problem of customer with concentration and try to resolve  utmost level of my knowledge and expertise.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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