Subject: Tech Support Candidate - Tanuj Gaur
From: Tanuj Gaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 10:32:27 -0400

| | Tech Support Test

Name | Tanuj Gaur
E-mail | [email-masked]
Phone Number | (+91) 7906530269
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dehradun
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TechMahindra | Customer relations advisor | 2-07/2021 | 25000
Previous Employer 1 | Concentrix | Technical support advisor level 2 | 23/12/2019 | 26000
Previous Employer 2 | Wipro | Customer service | 31/12/2018 | 13000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I will make sure if website/url is correctly typed.
2) I will try to open link in other browsers.
3) I will try to open link on other devices or phone to see if website is working fine and there is no error from server end.
4) I will try to open other sites on my computer to see if internet is working fine on my computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on the Bluetooth speaker.
2) Make sure if Bluetooth is on and discoverable.
3) Enable Bluetooth on phone.
4) A list will be appeared with all the Bluetooth devices available within the range.
5) Just tap on the one we have to be connected to( Bluetooth speaker).
6) Once it is paired we can control and play songs on bluetooth speaker through the phone.

What according to you makes you a good candidate for customer service or technical support job?

1) Good skills in technology.
2) Always keen to learn new and advance technology.
3) finding career in technical for long term.
4) can work under pressure.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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