Subject: Tech Support Candidate - Ankita Dhakad
From: Ankita Dhakad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 09:24:08 -0400

| | Tech Support Test

Name | Ankita Dhakad
E-mail | [email-masked]
Phone Number | (47401) 9625037436
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gwalior (MP)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tata Q Connect | Associate | 1 year | 15000
Previous Employer 2 | Tech mahindra | Associate | 15 month | 22500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

-I am trying to open a website (www.ndtv.com) but getting a error.
-so firstly take a step cross the all browser and open a new browser then yet facing same problem
-Check the Internet connection and some time after open this website.
-Facing again same issue so restart the system, again check Internet connection, spell out the website,

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-I will on the bluetooth in my mobile phone.
-I will on the speaker button.
-I will search the speaker name in Bluetooth section in my mobile phone.
-I will select the speaker name then will be connect with the speaker.

What according to you makes you a good candidate for customer service or technical support job?

Firstly properly listen the customer and should be understand the problem the yet tell the solution of customer problem step by step with politeness.
Patiences is most important part in this profile.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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