Subject: Tech Support Candidate - Abhishek Manral
From: Abhishek Manral <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 08:59:46 -0400

| | Tech Support Test

Name | Abhishek Manral
E-mail | [email-masked]
Phone Number | (91) 9997652037
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rudrapur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the connection to be working.
Then restart the browser.
Checking the proxy settings.
Re-start the connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the device , turn pairing on.
On phone, turn on bluetooth and search for new devices.
Select the device by its name and we're connected.

What according to you makes you a good candidate for customer service or technical support job?

I can understand the problem and give its deserving solution to the customer, satisfying them.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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