Subject: Tech Support Candidate - Lakhan Singh Solanki
From: Lakhan Singh Solanki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 08:59:15 -0400

| | Tech Support Test

Name | Lakhan Singh Solanki
E-mail | [email-masked]
Phone Number | (+91) 7987389025
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sector 2
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Metal Forger & Fabricators | Assistant Manager QA | 31st May 2021 | 26.4
Previous Employer 1 | Innovative Clad Solutions | Assistant Manager QA | 5th September 2020 | 26.4
Previous Employer 2 | Bhandari Foils & Tubes Ltd | Assistant Engineer QA | 13th June 2015 | 15.4

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the web address for typos.
Make sure your internet connection is working normally. ...
Contact the website owner.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | Polite, listen properly, understand problem, resolve issues quickly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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